AllTours Support

Here to help you explore the world.

Contact Us

Having trouble with the app? We're here to help.

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I restore my purchase?

If you bought a pass but don't see it active, go to the Profile Tab using the menu button, tap on Membership, and scroll down to select "Restore Purchases".

The app isn't recognizing a landmark.

Ensure you have a good internet connection and that the landmark is clearly visible in the frame. Try moving closer or changing the angle.

How do I delete my account?

You can delete your account directly inside the app. Go to Profile > Settings (Icon) > Delete Account. This will permanently remove all your data.